Beyond chatbots: AI, data, and customer experience in banking and finance in 2026

Join Reaktor and Fintech Farm for a breakfast session for finance leaders. We’ll focus on where emerging technologies can improve customer experience in 2026, without the hype.

Simple format:

• Real use case: how AI was used to improve customer support in production
• Reality check: a banker-led discussion on what is realistic today, what priorities are on the table for 2026, and where banks and insurers are placing their bets
• Peer networking: meet other industry leaders over breakfast and after the session

Who should join

• Retail and business banking leaders
• Customer experience, service, and operations owners
• Digital, data, and product leads

What you’ll take away

• A clearer view of what peers across the industry are prioritising for customer experience in 2026
• What “good” AI-enabled customer service looks like in production, including effort and cost drivers
• Where banks and insurers see the biggest CX pressure points going into 2026
• What it takes to move from pilot to production: data, teams, governance, and operating model
• Practical lessons, common pitfalls, and realistic next steps
• New connections with people working on similar challenges